Complaint
How to file a complaint:
- Use the following complaint form.
- Send us photos or a short video of the item, along with a description.
- Please ensure that the described defect is clearly visible in the photos.
- We also need a photo showing the complete item.
- Please provide us with all detailed information to be able to process your request promptly.
- Alternatively, you can also submit your complaint conveniently via WhatsApp (+49 (0)7263 4087078).
Your request will be processed by our support team upon receipt.
We strive for a quick response and resolution of your problem.