How to file a complaint:

  1. Use the following complaint form.
  2. Send us photos or a short video of the item, along with a description.
  3. Please ensure that the described defect is clearly visible in the photos.
  4. We also need a photo showing the complete item.
  5. Please provide us with all detailed information to be able to process your request promptly.
  6. Alternatively, you can also submit your complaint conveniently via WhatsApp (+49 (0)7263 4087078).
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Your request will be processed by our support team upon receipt.
We strive for a quick response and resolution of your problem.

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