We cannot process a complaint in advance by telephone.
We are happy to check your complaint request. Please send 4 to 5 photos or 1 video of the article, as well as a short description of the defect, to the following email address:
Subject: Claim + Your Customer number
Please make sure that the described defect is clearly recognizable on the photos / videos.
In addition, we each need a photo that shows the complete article.
Compatible file formats: .zip, .rar, .jpeg, .jpg und .pdf
Maximum Size on E-Mail inclusive Pictures: 25 MB
To reduce the size of the attachments, you can change the file format.
If that doesn't work, you can simply send us the attachments in individual emails.