We cannot process a complaint in advance by telephone.
We are happy to check your complaint request. Please send 4 to 5 photos or 1 video of the article, as well as a short description of the defect, to the following email address: 

Subject: Claim + Your Customer number
Please make sure that the described defect is clearly recognizable on the photos / videos. In addition, we each need a photo that shows the complete article.
Compatible file formats: .zip, .rar, .jpeg, .jpg und .pdf
Maximum Size on E-Mail inclusive Pictures: 25 MB
To reduce the size of the attachments, you can change the file format. If that doesn't work, you can simply send us the attachments in individual emails.


You are welcome to send the item back to us within the specified deadlines.Please fill out the return form and enclose it with your return.You will find all the necessary addresses and information in the return form.